Testimonials

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Quality and service are what you can expect from Haley Comfort Systems. Visit our showroom nearest you to choose among the best technology and brands in heating and cooling systems, fireplaces, custom cabinetry, lighting, and more. Offering custom cabinetry, too, Haley Comfort Systems is your one-stop shop for home comfort. But don’t take our word for it. Here’s what just a few of our many satisfied customers have to say about Haley Comfort Systems, Fireside Hearth & Home by Haley, and Bright Ideas:

Don F. initially met with my sisters and I when we decided we needed a new air conditioner. I previously had a wonderful experience with Haley (Bright Ideas) when we had 2 ceiling fans installed, so that prompted us to go back to Haley’s. The air conditioner they described and delivered was exceptional: from the sales rep to the technicians, everyone was friendly, courteous, professional and explained everything so we could understand! We have an extra amount of square feet in our home, so we decided to also replace our second air conditioner. That will be installed next week. A big thank you to Haley for everything. I highly recommend them.

Nick is an exceptional technician. While preparing for our 2nd AC to be installed, he also inspected our furnace. He discovered a crack in the heat exchange that would leak carbon monoxide into our home. He also had several coworkers verify his find, which was fortunate (and life saving) for us before this next winter. It also saved us money having the AC and furnace installed at the same time. Nick went above and beyond obtaining all the parts to arrive and be installed since we decided to also upgrade the appliances. This was all done in the same day, which was so important as I have a nephew living here how suffers from CP and has a hard time tolerating the heat. A Big Thank to Nick!

Mike Fox was out to our house to look at our furnace and he was so professional. Mike represents Haley Comfort Systems very well.

Many thanks to Haley Comfort Systems’ service team that helped us through a very difficult few days as they worked to get our geothermal heating system repaired. The temperature outside has been well below zero and having our heating system broken was a definite source of anxiety and concern for us.

I can’t say enough about the expertise of your technicians, especially Duane in how they were able to get our system back up. We had two emergency calls and both times, your technicians were incredibly courteous and professional even though it was easy to see that they had been putting in long hours and were very busy.

The approach and troubleshooting ability of Duane on our system was truly top notch and I am very grateful for his ability to think outside the box and come up with solutions that do not involve the random replacement of parts (as I have experienced that with other companies). Thank you to the entire Haley’s team. I will certainly continue to use your services for our needs in the future as well as happily recommend you to those I know.

I had a fireplace insert installed today by Troy and Nick, everything went smoothly and I am very pleased with the results. I am switching my service plan to FireSide Hearth & Home by Haley.

I was pleased with the service I received from Haley Comfort Systems starting with Tom Wichmann, Project Manager to Aaron Walters, Installer

Mike Fox did a wonderful job when he was out to service our home. He was also very professional. Haley Comfort Systems is lucky to have him.

I wanted to express the HIGHEST PRAISE and APPLAUSE for the outstanding service I received from Steve. I have never had a service tech before go to the length of making sure everything was working properly. Having an employee Steve is hard to find. Great job and excellent customer service!

Adam and Scott did a great job installing my new furnace. They answered all of my questions (and I have more than most people). Plus they cleaned up after. Tell the boss / owner!

I’m a single mom and have a fear of being taken advantage of. Janelle at the Hastings office understood this. Bill came out last fall and put in a new control board for my furnace. I was so afraid I would be told to get a new furnace. Another problem happened this spring and Bill was awesome. It’s nice to know that I get what I need and not get oversold. It’s expensive, but I know it could be more w/other services. Thanks, you guys. It’s awesome to have heat again!

We recently worked with Nicole Haley out of the Hastings office to install a wood burning fireplace (replace a gas one.) The estimating process was very easy and we got a complete quote right on the spot. They were very thorough and we felt confident.

We choose to work with their in house cabinet guy (Brad) for the mantle as well. He also built us two custom fire wood cabinets and matched our closet doors to the same material he used on the fireplace.
Leading up the install we had multiple calls with Nicole and Brad to design the fireplace mantle and hearth. Nicole was great to work with during this process, she was always quick to follow up on questions and we never felt in the dark.

The day of the install we encountered a problem with how the unit would fit into the wall due to something inside the walls they had no way of knowing was there. They quickly gave me a couple options and we decided to bump out the wall in my son’s bedroom by 5 inches to make room. They quickly had to find a drywall person to come in and get started on that. I was blown away at how quickly they reacted to this major change in the plan. They also did not charge us anything extra for this issue which was a fairly major deal. And the whole install lasted 2.5 days vs 1 which was also impressive given it was the the THUR before the 4th weekend and getting drywall folks in on short notice was no easy task. During this whole chaos things were kept neat and disruptions to a min. Even the drywall guy who had to come back 3 times to tape the walls was very neat.

Brad the cabinet guy also had to react to all of this as we had to shift the position of the unit and he had to give us new options on the firewood cabinets. He was very creative and very quick! We were blown away by his craftsmanship and creative thinking. We ended up making another cabinet based on his suggestion and it looks awesome.

After the install we had some issues with a blemish in the granite that was ordered from Innovative and they followed through on getting that fixed for us like it was their own problem when really it was not.
Haley comfort systems is a class act and we can’t tell you how many people walk into our living room and are blown away by the fireplace design. It looks like it came out of a Room and Board magazine cover. We are so incredibly happy with the service we received but more importably the stunning character it has created in our home.

We highly recommend Haley for the value, the creative design, and high degree of integrity as a company. I would easily give these guys another project if we had one!! I wish we could share a picture of the final product! Nicole and team did a super job!

“Nicole was wonderful and Nathan and Todd were just great. Very professional and extremely pleasant and easy to talk with. They made this experience a very enjoyable one for Brenda and myself.”

“Conan was very nice and informational . Nichole thank you to you and your dad for coming out to our house to recommend the right fireplace.”

“Your technician was extremely knowledgeable, courteous and helpful. I think his name is Jeremy and he should know he is awesome.”