Service Department

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Contact us 24 hours a day for emergency service: 507-281-0138

At Haley Comfort Systems we service all heating and cooling systems regardless of brand. Haley also provides a 24-hour emergency service in each of our locations (Plainview, Hastings, Forest Lake and Rochester, MN) and dispatch over a dozen technicians daily. In addition, we offer our customers piece of mind by providing a Lifetime Parts and Labor Warranty for most retail products we offer when combined with the scheduling of Haley’s annual preventative maintenance service.

Haley technicians have installed over 10,000 units and we are proud to stand by our work with a 100% Satisfaction Guarantee.

Haley Comfort Systems is a Bryant Factory Authorized Dealer as well as the preferred service provider for Xcel Energy (Homesmart), and is also the ongoing provider for installation of HVAC for Minnesota Energy. Our commitment to customer service excellence can be seen in the development of our own training center used to provide up-to-date knowledge and instruction for our installers, service technicians, sales and office staff.

Pre-Service Checklist

Before your experienced Haley Comfort Systems service technician arrives at your home or business to service your heating and cooling system, take a moment to make sure you're prepared for the appointment. This will allow us to have all the information we need so we can get right to work servicing your system!

Here are a few things you can do in preparation for your service appointment:

• Know where all of the units in your heating and cooling system are located.
• Perform basic troubleshooting tactics.
• Check your air filter. A dirty air filter is a common cause of problems.
• Write down the brand and model numbers of all your heating and cooling products.
• Be ready to explain clearly what symptoms or problems you've had.
• Know how long ago your problem began.
• Make sure the system is accessible. If there is something blocking any of your products, please remove it.
• If your system's products are in an attic or crawl space, please make it easily accessible.
• Place pets in a separate room so they don't get in the way or get hurt.
• Make sure there's an adult (18 or over) home to legally allow entry to your home.
• Be prepared to answer the phone. Technicians may call to confirm the appointment on their way.
• If you rent your home, make sure you have your landlord's permission to have your system serviced.
• If your heat pump is frozen, shut it off before the technician arrives so it's thawed and ready for service.
• Make available a file containing information on all prior services performed on your system.